Unfazed Client Policies & Commitment
Transparency is the foundation of trust. Find answers on our data security, service commitments, and client terms here.
Table of Contents
1. Privacy & Data Security
Protecting Your Data and System Access
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Data Collected: Information strictly necessary for service (Name, Company, Role, System Metadata).•
Credential Security: All client system credentials and API keys are stored in encrypted secrets vaults. We never store this data in plain text.•
Data Usage: Your data is used only for building, monitoring, and debugging the agreed-upon automation workflows.•
Sharing: We do not sell, share, or rent any client data or system credentials to third parties.2. Service Terms & Ownership
Clear Expectations and Asset Ownership
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Agreement Basis: All projects are governed by a signed Service Agreement (SOW) which details specific deliverables and timelines.•
Workflow Ownership: The client retains 100% ownership of the final deployed system code/logic and all data flowing through the automation.•
Warranties: We provide a 90-day post-deployment warranty on our core automation logic, guaranteeing 99.9% functional reliability.•
Client Duties: Client is responsible for maintaining system access and providing timely sign-offs during the project phases.3. Refund & Guarantee Commitment
Our Promise of Quality and Performance
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Payment Terms: Custom automation builds require a 50% non-refundable upfront fee to initiate the Discovery & Design phase.•
Refunds: Due to the custom, bespoke nature of the automation builds, the initial 50% fee is non-refundable.•
Scope Changes: Any work outside the original SOW requires a formal Change Order Fee to be determined.•
Cancellation (Retainer): Monthly support/monitoring retainers require 30-day written notice for cancellation.