Unfazed AI – Client Policies & Governance Framework

1.1 Data Collection

Unfazed AI collects only the information required to deliver the contracted services:

• Name
• Company details
• Role
• System metadata
• API keys and access credentials (where explicitly provided)

1.2 Data Storage

• During workflow development, data is stored temporarily for build, debugging, and testing.
• After deployment, no client data is retained unless the client has opted for active maintenance.
• For clients using Unfazed AI’s maintenance services, retention duration is determined strictly by the client (client-defined retention policy).

1.3 Credential Security

• All credentials are stored in encrypted secrets vaults.
• No credentials are stored in plain text.
• Access is restricted to authorized engineers only.

1.4 Data Usage

Client data is used only for:

• System development
• Monitoring
• Debugging
• Maintenance

No data is used for AI model training.

1.5 Data Sharing

Unfazed AI does not sell, rent, trade, or disclose client data to any third party except when explicitly authorized.

2.1 Basis of Engagement

Every project is governed by a signed SOW defining deliverables, timelines, scope, and responsibilities.

2.2 Ownership of Deliverables

• If the workflow is deployed in the client's infrastructure, the client receives 100 percent ownership of all workflows, code, prompts, logic, documentation, and outputs after full payment.
• If Unfazed AI hosts or maintains the system, Unfazed manages the full workflow and retains operational control as part of the service.

2.3 Client Responsibilities

• Provide complete logins, API keys, and system access at the project start.
• Maintain access credentials.
• Provide timely approvals and feedback to prevent delays.

2.4 Third-Party Tools and Costs

Costs for tools such as n8n Cloud, OpenAI credits, hosting, WhatsApp APIs, domain/servers, and CRMs are borne by the client unless stated otherwise.

3.1 Access Requirements

• Clients must provide all required credentials upfront.
• Delays in system access automatically extend project timelines.
• If the client requests Unfazed to purchase tools and resources, charges will be added to the monthly maintenance plan.

3.2 Timeline Extensions

Project timelines depend on client responsiveness. Late approvals, missing access, or unavailability will push delivery dates forward.

4.1 Warranty

• 30 days of free support starting from delivery.
• Covers bug fixes, errors, or functional issues.
• After 30 days, all modifications are chargeable.

4.2 Maintenance Plans

• Monthly maintenance plans renew automatically unless cancelled with 15 days’ notice.
• Maintenance includes monitoring, debugging, workflow health, and performance optimization.

4.3 Communication and Support Channels

• WhatsApp, Google Meet, Email, and Phone Calls
• Support hours: 10 AM to 10 PM IST
• Emergency support: 24/7 available
• Average response time: within 1 hour

5.1 Upfront Payment

• 50 percent advance to begin Discovery & Development.
• 50 percent after final delivery prior to handover.

5.2 Refund Policy

• Unfazed AI does not provide refunds.
• The advance fee is strictly non-refundable as resources and development begin immediately.

6.1 Minor Adjustments

Small workflow tweaks are free during the build phase.

6.2 Scope Expansion

New features, integrations, additional workflows, or extended logic structures require a change request and additional fees.

8.1 Case Studies and Showcasing

Unfazed AI may showcase the project as a case study unless the client specifically requests confidentiality.

8.2 Client Privacy

Any confidential information shared during the project is protected and not disclosed without consent.

10.1 Platform Usage

Unfazed AI may use AI models from:

• OpenAI
• Google
• Meta
• Anthropic
• Other approved vendors

10.2 Training

Client data is never used to train any internal or external AI models.